Issue of Professional Service
considering Professional services
receivables, approximately 80-85% of all
services are paid for through credit
makes the service provider a credit
grantor, much like department stores,
oil companies, utilities and others.
They differ, however, from most other
credit grantors in a few ways:
- In most cases, the patient/client uses the service
provider as a last resort. Most
would rather not have to use their
services. In most cases
patients/clients are limited in
choice of provider and type service.
- The patient/client almost always feels that they are
always being over-charged for the
- Once the service has been provided, the patient is
better or the issue has been
resolved there is no tangible
reminder of the service provided.
Out of sight, out of mind.
- Professional service invoices are virtually always the
last in line to be paid.
(of course it is more
important to pay the cable TV bill
and the gas company than the
healthcare / or legal provider.
After all, “everyone” knows that
they “all” have more money than
they know what to do with!
- Professional providers do not like to ask their patients
/clients for their money… many
feel that asking for what is due
them will jeopardize the delicate
patient / client relationship.
Essentially their embarrassed to
a solid A/R outsourcing company that is
schooled in HIPPA procedures, can
preserve the business relationship, and
turn those dusty invoices into
Preserving the patient / client
relationship is invaluable to the
professional service provider.
First Century Associates can assist
Professional Service Providers with the
aforementioned collection issues.
Whether it being in complete a/r
outsourcing or with the unacceptable
is certified by the Commercial
Law League of America. Only 105 out of
the over 4,000 agencies have this
distinction and we’re one of them. TFC
continually trains its associates in
collection law, HIPPA procedures, and in
customer service techniques.