I first learned of this particular concept of strengths and excesses in the context of annual performance appraisals. Periodic performance feedback, coupled with an annual performance appraisal, is an integral part of a well-run business. Honest appraisals which inform the employee of his or her development needs are critical to helping the employee improve. They also help the business improve because its employees are improving their performance. It's a "win-win" proposition.

Every business needs to negotiate agreements with customers. The prophet Amos wrote, "Do two walk together unless they agreed to do so?" (Amos 3:3 NIV). Some agreements are pretty basic, such as a customer placing $5.00 on the counter and walking off with two gallons of milk. (if you can find it that cheap)

While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior customer service year in and year out. These are the places where turbo-charged employees pursue customer delight with a passion, places that ignite a flashpoint of contagious enthusiasm in employees and customers alike. Foremost among the lessons to be learned from such flashpoint businesses are the blunders to avoid-those fatal mistakes that trip up just about everybody else.

28% of the average receivable portfolio is made up of exception items. On an average portfolio, this could account for much more than a $million.

These items have generally built up over time as there are generally too few hands to tackle the issues.

Twenty First Century Associates can assist you with deduction resolutions and as well as any stubborn invoice collections! Domestic, International, Commercial or Consumer.

Enlisting our contingent support, will enable you to reallocate your resources, keep the 80 percent from rolling over, preserve your DSO and maximize your headcount.

Give us a try, you'll be glad that you did!