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Greetings!
February..
A COLD AND WINTRY
MONTH, caused me
to reflect that
attacking troubled
accounts is alot
like skiing
moguls. You're
sprinting flat out
down the longest,
tallest, most
uneven set of
stadium risers
imaginable, and at
every step your
feet drive into
stony lumps and
your knees and
thighs are
propelled toward
your chest. The
best mogul skiers
are two halves of
an improbable
whole: a floating
torso, stiff and
tall, and legs
that pump like
pistons.
Its making it down
intact that makes
the trip
exhilarating if
not rewarding!
Financial managers
must keep a
similar floating,
harmonic balance
of finesse and
attack in order to
win the race.
The key is seeing,
anticipating,
taking appropriate
action and
eliminating
obstacles before
they're upon you!
TFC is here to
assist you with
maintaining your
harmonic balance
by either
restoring or
eliminating trying
accounts from your
course.
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Make
Sure
Your
Staff
Has the
Knowledge
to
Deflect
a Train
Wreck
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Teach
Them To
Deal With
Upset
Customers
1. It
is cheaper
to solve the
problem. It
costs six
times more
to obtain a
new customer
than it does
to retain a
current one.
Keep the
customers
you have.
(New
research: it
can cost up
to ten times
more!) 2.
Realize
complaints
are good.
Only 4% of
upset
customers
complain.
The other
96% simply
leave and
never come
back. A
complaint
gives you
the
opportunity
to resolve
the
situation.
3. Create a
customer for
life. When
you solve a
problem by
meeting (or
exceeding)
expectations,
you develop
customer
loyalty.
(However,
please
don’t go
start
problems,
just so you
can solve
them and
create loyal
customers!)
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Key
Performance
Indicators
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You
Can
Improve
Your
Operation
If You Can
Measure
the Key
Variables
Key
Performance
Indicators (KPI)
are
financial
and
non-financial
metrics used
to quantify
objectives
to reflect
strategic
performance
of an
organization.
KPIs are
used in
Business
Intelligence
to assess
the present
state of the
business and
to prescribe
a course of
action. The
act of
monitoring
KPIs in
real- time
is known as
business
activity
monitoring.
KPIs are
frequently
used to
"value"
difficult to
measure
activities
such as the
benefits of
leadership
development,
engagement,
service, and
satisfaction.
KPIs are
typically
tied to an
organization's
strategy (as
exemplified
through
techniques
such as the
Balanced
Scorecard).
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Asset
Searching,
Employment
Verifications,
Estate
Searches....
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Its
important,
but
"who"
has the
time??!
Don't let
your money
be left
hanging
out to
dry!! Be
the Star
You Are!
In a
world where
Sabanes-Oxley
looms large,
these are
important
aspects to
deal with in
a number of
areas.
When
exercising
the proper
level of
fiduciary
responsibility,
the goal is
to leave no
money on the
table.
Insuring
that all
bases have
been covered
and that all
areas have
been dealt
with
thoroughly
and
expeditiously
is foremost.
If the
debtor has
it, you have
to find it!!
After all,
its either
yours or
your
client's
money! The
auditors
need to be
shown that
you've done
everything
in your
power to
protect the
client's /
shareholder's
asset.
Documentation
substantiating
your actions
is crucial.
Whatever
your search
requirement,
TFC can
quickly
handle your
need. TFC
offers a
full array
of searches
designed to
save you
time and
money!
www.tfc-associates.com
or call
201-678-9088
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The
Myth of
the $1
Million
Retirement
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Ignore
the
experts
who say
you'll
need a
vast sum
to ever
quit
working.
How much
you need
to retire
is really
entirely
up to you.
Social
Security's
in trouble.
Pensions are
biting the
dust.
America's
savings rate
is
abominable.
And every
time you
turn around,
some pundit
is warning
that if you
haven't
already put
aside some
vast sum --
the number
changes, but
it's always
immense --
then you
have no hope
of ever
retiring.
Feel like
giving up?
Don't.
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